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Frequently asked questions

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Our “Best Rate Guaranteed” means that you will not find a lower rate for our properties on any other platform. If you do find a lower rate with the same booking conditions, we will match it.
It depends on the property. Most properties can be booked without deposit However, for our properties for stays of at least 1 month and for some of our luxury residences, we require a deposit to secure your booking. The amount and payment instructions will be provided at the time of booking. The deposit is usually a percentage of the total booking cost.
We accept various payment methods including credit cards, bank transfers, and online payment platforms. Specific options available may vary depending on the property location.
Absolutely. A receipt will be issued for every payment you make, detailing the amount paid and the purpose of the payment. You can request a digital copy or a printed receipt.
The minimum length of stay varies by property but typically ranges from 2 to 3 nights. Longer minimum stays may apply during peak seasons or special events. Please check the property details for specific information.
Yes, guests must be at least 18 years old to rent an apartment. Guests under this age must be accompanied by an adult.
To confirm your reservation it depends on the property. Most properties can be booked without verification. However, for our properties for stays of at least 1 month and for some of our luxury residences, we require valid photo ID (passport or national identity card) and confirmation of your payment details.
Certain properties do allow pets, but please confirm before booking as policies may vary between apartments. Additional charges and deposits may apply.
For any assistance during your stay, you can contact our guest support team, available 7/7 via phone or email.
Extensions are subject to availability and may require a new reservation. Please contact us as soon as you know you’d like to extend your stay.
Any damages incurred during your stay will be assessed against your security deposit. If the costs exceed the deposit amount, further charges may apply.
Parking availability varies by property. Please check the specific property details or inquire at the time of booking if you require parking.
Yes, all our apartments include cleaning fees, towels, and bedding in the total cost. There are no additional charges for these services.
Yes, guests are expected to adhere to community rules which include noise restrictions, proper disposal of trash, and respect for common areas and neighbors. Specific rules for each residence are provided at check-in.
All apartments are equipped with essential amenities including Wi-Fi, a TV. Additional amenities specific to each apartment are listed on our website.
Yes, basic cleaning supplies are provided in your apartment to handle small cleanups. This includes shampoo, soap and a few other items to ensure you can maintain cleanliness throughout your arrival (1-2 days).
Yes, all our apartments are equipped with high-speed internet access, available free of charge to our guests.
We can baby beds and high chairs upon request. Please inform us at the time of booking if you need these items so we can ensure they are available upon your arrival.

If you encounter any issues during your stay, please contact our 7/7 guest support team via phone, email, and we will assist you promptly.

Check-in is typically at 4 PM, and check-out is by 11 AM. These times ensure that apartments are thoroughly cleaned and prepared for incoming guests.

Early check-ins and late check-outs are subject to availability and may incur an additional fee. Please contact us in advance to arrange these if needed.

You will receive detailed arrival instructions, including how to access the apartment and any necessary codes, at least 24 hours before your scheduled check-in.

In most cases, our apartments are equipped with keyless entry or lockbox systems allowing for self-check-in.

Upon departure, please ensure that all windows are closed, lights and appliances are turned off, and the apartment is left tidy. Keys should be returned in the locker where you found them.

It is not usually necessary to be present at your departure. However, if you need assistance or if this is required as part of your rental agreement, arrangements can be made.

Yes, all our apartments include cleaning fees, towels, and bedding in the total cost. There are no additional charges for these services.
Yes, guests are expected to adhere to community rules which include noise restrictions, proper disposal of trash, and respect for common areas and neighbors. Specific rules for each residence are provided at check-in.
All apartments are equipped with essential amenities including Wi-Fi, a TV. Additional amenities specific to each apartment are listed on our website.
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This post is also available in: French