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This Privacy Policy explains how THEBLUESTAY collects, uses, stores, and protects your personal data in accordance with the General Data Protection Regulation (EU Regulation 2016/679 – “GDPR”) and applicable French data protection laws.
1. Who We Are
THEBLUESTAY
SAS registered under number 931 187 264
Registered address: 29 Passage du Ponceau, 75002 Paris, France
Email: gestion@thebluestay.com
Phone: +33 7 82 77 77 59
Data Controller: Loïc Legrand
We operate the website https://www.thebluestay.com, which provides apartment booking and related services.
2. Data We Collect
We may collect and process the following categories of personal data:
- Identification data: first name, last name, nationality
- Contact details: email address, phone number
- Booking details: reservation dates, number of guests, payment information (processed by third-party services)
- Technical data: IP address, browser type, cookies, and usage data
- Communication: emails, chat messages, or other exchanges with our team
We do not collect sensitive data (e.g. religion, health, political opinions) unless legally required.
3. How We Use Your Data
Your personal data is used for the following purposes:
- To manage bookings and rental contracts
- To communicate with you about your reservation
- To provide customer support
- To comply with legal obligations (e.g. identity verification for tourist registration)
- To improve our website and user experience
- To send updates or marketing emails (only if you have given consent)
We do not sell your data to third parties.
4. Legal Bases for Processing
We process your personal data based on the following legal grounds:
- Contract performance: processing your booking and managing your stay
- Legal obligation: compliance with administrative, tax, or tourism-related laws
- Legitimate interest: service improvement, fraud prevention
- Consent: for optional services such as newsletters or marketing emails
5. How Long We Keep Your Data
We retain your data only for as long as necessary to fulfill the purposes for which it was collected:
- Booking and billing records: up to 6 years (legal obligation)
- Contact and communication history: 3 years after last interaction
- Marketing data (with consent): until you unsubscribe
6. Data Sharing
Your personal data may be shared with:
- Payment providers (e.g., Stripe, PayPal)
- Property managers or cleaning partners (for check-in/check-out coordination)
- Public authorities (only if legally required)
- Our hosting provider (Hostinger)
All third-party partners are bound by strict confidentiality and data protection obligations.
7. International Transfers
We store your data in the European Economic Area (EEA). If data is transferred outside the EEA, we ensure adequate protection through:
- European Commission adequacy decisions
- Standard contractual clauses
- Binding corporate rules (BCRs)
8. Your Rights
You have the following rights under the GDPR:
- Access: know what personal data we hold about you
- Rectification: correct inaccurate or incomplete data
- Erasure: request deletion of your data (under certain conditions)
- Restriction: limit how we use your data
- Portability: receive your data in a machine-readable format
- Objection: refuse certain processing (e.g. direct marketing)
- Withdraw consent: at any time for data processed on that basis
To exercise your rights, contact us at gestion@thebluestay.com. We may request proof of identity.
9. Security
We implement technical and organizational measures to ensure the security of your personal data, including encrypted connections (SSL), firewalls, access controls, and data backups.
10. Cookies
Our website uses cookies to improve your browsing experience and analyze traffic. You can configure your browser settings to refuse cookies or delete them at any time.
11. Changes to This Policy
This Privacy Policy may be updated to reflect legal, technical, or business changes. The latest version will always be available on our website. We recommend checking this page regularly.
12. Contact
For any questions regarding your data or this policy:
THEBLUESTAY
29 Passage du Ponceau, 75002 Paris, France
Email: gestion@thebluestay.com
Phone: +33 7 82 77 77 59
You may also lodge a complaint with the CNIL (Commission Nationale de l’Informatique et des Libertés): www.cnil.fr
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